Return & Warranty Policy

At AM Watch & Wear, your satisfaction is our priority. We strive to deliver high-quality products, but if you face any issue, please review our return and warranty guidelines below.

 

📦 Return & Exchange Policy

Return Eligibility

  • Returns are only accepted in case of:
     ✅ Damaged products
     ✅ Wrong items sent
     ✅ Manufacturing defects
  • Return requests must be made within 30 hours of receiving your order.
  • Unboxing video is mandatory as proof to validate your return claim.
  • Items must be unused, undamaged, and in original packaging.

 

Non-Eligible Returns

  • Change of mind
  • Products damaged by mishandling after delivery
  • Missing unboxing video evidence

Refund Process

  • Refunds are processed within 7 to 21 working days after inspection.
  • Refund will be issued via bank transfer or original payment method.
  • Return shipping charges of Rs. 200 will be deducted from the refund.

Exchange Policy

  • Exchange possible if the item is available in stock.
  • Buyer will pay for return shipping and any price difference.

⏱️ Watch Warranty Policy

All watches purchased from AM Watch & Wear come with a machine-only warranty (movement mechanism) for a limited period.

Warranty Covers:

  • Internal mechanical failure or stoppage without any external cause

Warranty Does Not Cover:

  • Damage due to water, moisture, impact, or misuse
  • Scratches, color fading, or strap issues
  • Battery replacement

Note: Warranty claims will be accepted only after inspection. Physical damage or water exposure voids the warranty.

📩 Contact for Returns or Warranty

If you have a return, refund, or warranty request, contact us on working days:

📧 Email: amwears.store@gmail.com
 📱 WhatsApp: +92-318-1072570
 🕒 Working Days: Monday to Saturday
 🕘 Timings: 10:00 AM – 6:00 PM

Your trust means everything to us.
 We’re here to ensure your shopping experience with AM Watch & Wear is smooth and secure.